At Kasavika, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not fully happy with your order, please read our return guidelines below.
Eligibility for Returns
- Products can be returned only if they are defective, damaged, or if you received the wrong item.
- To be eligible for a return, the item must be:
- Unused and in its original condition.
- Returned in the original packaging with all tags and labels intact.
- Return requests must be raised within 48 hours of delivery.
How to Initiate a Return
- Email us at kasavikaa@gmail.com or call us at +91 9633362415 with your order number, reason for return, and supporting photos if required.
- Our team will guide you through the return process and share the return address.
- Pack the item securely to avoid any damage during transit.
Return Shipping
- Customers are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable courier service for your return shipment.
Refunds for Returns
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 7–10 working days.
- Shipping charges (if any) are non-refundable.
Non-Returnable Items
- Items damaged due to misuse or normal wear and tear.
- Customized or made-to-order products.
- Items purchased during clearance or sale events.
For any return-related queries, please reach out to us at:
📧 Email: kasavikaa@gmail.com
📞 Phone: +91 9633362415