At Kasavika, we strive to ensure that our customers are completely satisfied with their purchases. Please read our refund and cancellation terms carefully:
Order Cancellation
- Orders can be cancelled within 24 hours of placing them.
- To cancel an order, please email us at kasavikaa@gmail.com or call us at +91 9633362415 with your order details.
- Orders cannot be cancelled once they have been shipped.
Refunds
- Refunds are issued only for:
- Orders cancelled within the allowed 24-hour window.
- Products received in a defective or damaged condition.
- Products that are wrongly delivered (wrong size or item).
- To be eligible for a refund:
- The product must be unused and in its original condition with tags and packaging intact.
- You must notify us within 48 hours of receiving the order.
- The item must be returned to us within 7 days of delivery.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7–10 working days.
Non-Refundable Items
- Customized products, sale items, or products damaged due to misuse are not eligible for refunds.
- Shipping charges are non-refundable.
How to Request a Refund
To request a refund or cancellation, please contact us at:
📧 Email: kasavikaa@gmail.com
📞 Phone: +91 9633362415
Please include your order number, reason for return, and relevant photos if applicable.